Everything you need before you arrive.

All of our homes have self check-in. You will receive door or lockbox codes and step-by-step arrival directions with photos on the morning of your arrival day.

Stays booked through Airbnb, Booking.com or VRBO follow that platform's cancellation terms shown on the listing at the time of booking. For direct and corporate bookings our policy is 30 days: cancel more than 30 days before arrival and you are refunded in full, and within 30 days of arrival the full booking amount remains payable.

No. Parties, events and unregistered guests are not permitted in any of our properties. Occupancy is limited to the number of guests on the booking.

Some of our homes accept well-behaved pets with prior approval and a small additional cleaning charge. Please ask before booking — pets are not permitted without written approval.

No. All of our homes are strictly non-smoking and non-vaping throughout, including balconies and gardens. A deep-clean charge applies where this rule is broken.

Parking varies by property and is listed on each home's page. Where on-site or allocated parking is not available, we provide details of the nearest secure or permit-free options.

Hotel-quality linen and towels, fully equipped kitchen, Wi-Fi, smart TV, washing machine, iron, hairdryer and starter supplies including tea, coffee, toiletries and cleaning products.

A refundable security deposit is required for all direct and corporate bookings and is returned within 7 days of check-out. Platform bookings follow the platform's own damage-protection terms; check the listing for its deposit policy.

Message us through your booking platform or use the contact form on this site and we will respond 24/7. For urgent issues such as heating, plumbing or lockouts we aim to have someone with you the same day. In a life-threatening emergency dial 999.

Yes. We offer discounted monthly rates for relocation, contractor and insurance-housing stays. See our monthly stays page or contact us for a tailored quote.