Deposit Information

• The requirement for a deposit is always communicated on the booking advert before booking, and at the time of booking.
• This is mandatory for every stay.

Here are just some of the reasons why we have security deposits in place:

• Smashed walls
• Broken sofas
• Stains on sofas
• Broken TV
• Stolen items
• Stains all over walls
• Burns from smoking / shisha
• Iron burns on carpets
• Linen damages — we are seeing more towels being damaged, coming back burnt, stained with hair dye and food. These sorts of stains do not come out no matter how much detergent is used.
• Smoking in the properties — this creates a very difficult to remove smell which is hugely unpleasant for future guests, meaning additional costs of cleaning, freshening and airing the apartment.
• The deposit system is also in place in case of any breach of house rules — for example parties. This sort of breach incurs many additional fees such as deep cleaning, damages and so forth. We do not allow parties or similar events in any of our properties (for more information please refer to the rental agreement).

The above only applies to a small minority of guests — for the most part, we are very lucky to host guests who treat our home respectfully. We also understand that accidents do sometimes happen. Therefore we have a threshold for certain high-usage items (drinking glasses, crockery, kitchen utensils) whereby if the damage is of a small value we do not charge.

Our main priority is being able to refund you in full at the end of your stay, and to receive our home back in the same condition it was before your stay. The deposit is fully returned upon checkout as long as there is no damage to the apartment when you leave.

Please note the deposit is a requirement for all bookings, and by booking with us you are agreeing to this as one of the advertised terms. Check-in details will not be sent until the deposit and other pre-arrival requirements are completed in full. Thank you for your understanding.

• We aim to ensure all of our homes are in the best condition possible.
• Properties may have some minor wear and tear, including small marks, loose handles, cracks or scratches on the walls / paintwork or anywhere in the property, and occasionally some elements of the blinds may be slightly bent or there may be a few scratches in some places.
• We try to repaint every 3 months; however wear and tear and marks on the walls are not a cause for a refund.
• Everything works properly, and the property is in overall good condition. We offer a wide variety of homes, ranging from 3-star hotel-like accommodations to 4-star and 5-star top-quality homes.
• Any cleaning issues must be raised within 2 hours of your actual check-in time, and we must be sent videos / pictures that are time- and date-stamped so we can investigate and compare to our cleaning report. In the first instance of a cleaning issue being found, a housekeeper will be sent out in a timely manner, and no refund will be given as the cleaning issue will be resolved quickly.
• Your booking is with us, for our property. If you book via Airbnb or Booking.com, these are simply third-party booking platforms where we advertise our properties.
• Any refund is to be at the discretion of us — not the booking platform.
• If the booking sites are found to offer unauthorised, invalid refunds without our authorisation, then we reserve the right to withhold the amount from the security deposit.

Thank you and please enjoy your stay.