Guest questions

Serviced accommodation, explained properly

Straight answers to the questions guests ask us most — what serviced accommodation actually is, how pricing and stay lengths work, and what happens once you arrive.

Serviced accommodation basics

What is serviced accommodation?

A fully furnished, professionally managed home let on a short-term basis with bills, Wi-Fi, linen and cleaning included. You get the space and facilities of a house or apartment with the convenience of a hotel booking.

Is serviced accommodation cheaper than a hotel?

For one night, usually not. From around three nights, and especially for two or more people, it normally is — you avoid per-person room rates, you can cook rather than eat out, and laundry is included instead of charged per item.

How long can you stay in serviced accommodation?

From a couple of nights to several months. Rates drop at seven nights and again at 28 nights, and there is no upper limit as long as the calendar is free.

Do serviced apartments include bills?

Yes. Gas, electricity, water, council tax and unlimited Wi-Fi are included in the rate at all our homes, so there is nothing to set up or settle at the end.

What is the difference between serviced accommodation and an Airbnb?

Airbnb is a booking platform; serviced accommodation is how a property is run. Our homes are on Airbnb, but they are managed professionally with consistent cleaning standards, compliance certification and a team you can reach directly — which is not guaranteed with every listing on a platform.

Booking and payment

Can I book direct instead of through Airbnb?

Yes, and we would rather you did. Message us with your dates and we will confirm availability and a price without platform fees layered on top.

Do you take company bookings and invoice employers?

Yes. We host contractors, project teams and relocating employees, and we can invoice a company directly with a purchase order or cost-centre reference.

Is a deposit required?

A refundable security deposit is required for all bookings. It is returned after checkout provided the home is left as found.

What is your cancellation policy?

For direct bookings our policy is 30 days — cancel more than 30 days before arrival for a full refund, and within 30 days of arrival the full booking amount remains payable. Bookings made through a platform follow that platform's terms, shown before you confirm.

During your stay

How does check-in work?

Self check-in with a keysafe or smart lock, so you can arrive late without coordinating with anyone. Check-in details are sent before arrival, and someone is reachable by phone or message throughout your stay.

Is cleaning included during a long stay?

Stays over a month include a fortnightly clean and linen change. Weekly housekeeping can be added for an extra fee.

Are pets allowed?

No. All our homes are no-pets and non-smoking.

Can I check in early or check out late?

Often, for a small charge and subject to the same-day calendar. Ask us as close to arrival as possible and we will do what we can.

What if something breaks during my stay?

Message us and we will get it sorted. We hold local contractor relationships specifically so maintenance does not sit unresolved while you are staying.

Inside our homes

Homes we manage

Real photography from homes in our portfolio.