Privacy Policy
Last updated: June 2026
AV Property ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use our website and services, how we use it, and the rights you have over it.
1. Information we collect
We may collect: your name, email address, telephone number, property address, booking details, billing information, and any information you provide when contacting us via email, WhatsApp or our contact forms.
2. How we use your information
- To respond to enquiries and provide quotes
- To manage bookings, stays and property management services
- To send service-related communications
- To meet our legal and regulatory obligations
- To improve our website and services
3. Lawful basis
We process your data on the basis of contract performance, legitimate interests, legal obligation, and where required, your consent.
4. Sharing your information
We do not sell your data. We may share it with trusted third parties such as cleaners, maintenance providers, booking platforms (e.g. Airbnb, Booking.com), payment processors, and our professional advisers — strictly for the purposes of providing our services.
5. Data retention
We keep personal data only as long as needed for the purposes set out above and to comply with legal obligations.
6. Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict or object to our processing of your personal data, and to data portability. To exercise any of these rights, email info@av-property.co.uk.
7. Security
We use appropriate technical and organisational measures to protect your data from loss, misuse and unauthorised access.
8. Contact
For privacy queries, please contact us at info@av-property.co.uk or WhatsApp +44 7457 428261.